The contact form serves to send messages to Forexite personnel. Because the TradeRoom trading system operates through a secured SSL protocol, messages are also encrypted and inaccessible to unauthorized persons. Therefore, it is better to use this contact form instead of e-mal for exchange of confidential information with Forexite.
The contact form is called by the Send us a Message command located at the top of the trading system window on the company's logo left. To send a message, it is enough to fill the form fields (compulsory fields are highlighted in red) and press the Send button.
Before sending a message, you are strongly recommended to get acquainted with the answers to frequently asked questions and the context help to the program and to train on a virtual account. This will remove many questions.
Please send unrelated questions in separate messages. This will facilitate message processing and receiving of a response.
Questions should be answered within 24 hours from receipt (except weekends), but an answer is usually received faster, sometimes within several hours.
If a message was sent from the trading system account, the response will arrive to the Messaging page, which may be accessed by selecting the Messaging command in the Service section of the trading system menu.
If you do not have an account with the trading system, the response will be sent to the sender's e-mail. However, no guarantee of rapid delivery is given under the circumstances. Therefore, you are recommended to register the account if you have not yet done it. As a result, you will have an opportunity to practice work with TradeRoom trading system and also to confidentially correspond with the company's personnel with guaranteed message delivery.
To means the Forexite's department to which a message is sent. The addressee is selected from the departments list.
From is for the sender's data. These data are necessary for the Forexite personnel to respond to your message or to contact you for receiving a more detailed information. If the message is sent from the trading system entrance page, these data have to be entered manually. If the message is sent after logging in, information about the sender will be automatically filled with the contact information submitted by you at registration.
Last name is the sender's last name. This field is compulsory.
First name is the sender's first name. This field is compulsory.
E-mail address is the message sender's contact address. This field is compulsory.
Subject is the message subject. This field is compulsory.
Text is the message text. The total message length is limited to 5,000 symbols. It is allowed not to write anything in the message body if the message subject contains all necessary information.
Send is a button for sending a message.
Clear clears all the fields of the contact form.